Dealing with Difficult Clients and Challenging Behaviour

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This workshop is a 2 to 3 hour workshop designed for staff who may from time to time come across difficult and challenging behaviours during their working day within a care facility setting, such as, Aged Care, Youth Services, Community Services, Health Services and Schools.

DURATION:
2 to 3 hour workshop
ID:
DDC
CREDIT:

INSTRUCTORS:

Kate Erne
Kate Erne
Trainer

Dealing with Difficult Clients and Challenging Behaviour

This workshop is a 2 to 3 hour workshop designed for staff who may from time to time come across difficult and challenging behaviours during their working day within a care facility setting, such as, Aged Care, Youth Services, Community Services, Health Services and Schools.

The course objectives and outcomes are;

  • To increase confidence in managing challenging behaviours.
  • An understanding of how one’s own behaviour can affect others.
  • Gained skills to defuse conflict and challenging situations through De-escalation techniques and negotiation practices.
  • An understanding of the causes of challenging behaviour.
  • Awareness of the importance to work within the law and to follow organisational policies and procedures when dealing with the presentation of challenging behaviours.
  • An understanding of the importance of debriefing and self-care following incidents involving challenging behaviour.

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Community Courses

CATES Training Community Courses empowers you with the knowledge and confidence to help your loved ones and those who need the help most.
Mental illness is one of Australia’s biggest disease burdens after cancers and heart disease and in any given year it effects 1 in 5 people.

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Does your school or Community Service want something engaging and inclusive to suit your learning to fit your social and well-being needs or education and employment goals? We can design and implement tailored solutions for your students and client needs through operative planning and consultation.

CONTACT CATES

CATES Training: Kate Erne – Master MHFA Trainer

Email: info@CATEStraining.com.au

Telephone: Australia 0414013730 – International: +61 414013730

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